Task: Review Individual Schedules
To optimize the utilization of the available Service Engagement resources, review the utilization of each resource and confirm the individual work schedules.
Relationships
RolesPrimary Performer: Additional Performers:
Outputs
    Main Description

    After reviewing the individual schedules with each resource, the Engagement Manager should then review the utilization of each resource, by looking for any over and under allocations of time, i.e. where a resource is working more or less than their contracted hours. If any allocation problems are found, the Engagement Manager must resolve these by optimizing the individuals work schedule.

    Whenever a change in team responsibility occurs within an integrated team environment, the Engagement Manager should review the structure of the team and the assigned tasks. By doing this, a level of assurance can be gained that the tasks can still be performed and deliver to expectations. If they can’t, then these expectations need to be revised and relevant stakeholders informed accordingly.

    There are some inter-dependencies between this task and the next task (Assign Tasks To Team Members), so when reviewing the individual schedules for each team member, the Engagement Manager must consider the following:

    • What tasks are still to be completed.
    • What tasks are due to start.
    • What tasks are being assigned to the team member.

    It is important to ensure that individual work schedules for each team member are evenly utilized, realistic and achievable; otherwise the morale of the individual and the overall team could be affected.


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